FREQUENTLY ASKED QUESTIONS

Delivery

If you have any question, we're here to assist you:

E-mail: monica@artomkt.com
Telephone: +1 (438) 763 7445

Pickup

Pickup is available at our Showroom.

Returns and Exchanges

We are accepting merchandise returns and exchanges. For a return request, please contact us within three working days of delivery of your products and we will assist you:

E-mail: monica@artomkt.com
Telephone: 438 763 7445

Customer Service

Our team is here to help you; we're available to answer all your questions! You can reach us by phone at 438 763 7445, online chat, or email at monica@artomkt.com. 

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Have a question about your order or our policies? Check out answers to our most frequently asked questions.

About arto MKT Products:

Can I order swatches?

Yes...for some items! Contact us and request the swatches you want to see for the products you love.

Can I have my purchase assembled/installed?

Yes, we offer delivery and assembly service for an additional cost. We will deliver your furniture, set it up in your home, and remove all packaging. Before you complete your purchase please contact us: monica@artomkt.com

Do you stock all items on your website in your showroom?

No, only select furniture pieces, art and lighting from our online collection are showcased. Please contact us at monica@artomkt.com if you would like to know if we have a specific item you're interested in on the showroom floor to view or purchase.

For additional information please visit our Shipping, Delivery and Assembly page.

About Orders and Payment

How can I know the status of my order?

Once your order has been placed, it will be added to your list of orders under My Orders in your account. You will also receive the details of your order by email.

Can I cancel or make changes to my online order?

Changes cannot be made to an online order once it has been submitted.

If you wish to cancel your order, please contact us at monica@artomkt.com to confirm the cancellation of your order, prior to receiving our email that your order has been shipped.

I haven’t received any confirmation of my order. What do I do?

If you do not receive an email confirmation regarding your order within 24 hours, please contact us at monica@artomkt.com

What are the accepted methods of payment?

arto MKT accepts cash, major credit cards and debit payments as well as payments made via Interac, PayPal, Google Pay and Apple Pay.

The billing information you provide (including full name, address and postal code) must match the information associated with the credit card. This information is used to verify the transaction and your payment.

At the time of your order, you must also supply a valid telephone number and email address so that our customer service team can contact you if necessary.

How do I use a promotional code?

Once you have selected products to order, click the cart icon in the top right-hand corner of the screen, then select View Cart. Enter your code in the Promotional Code field in the order summary and click Apply Code.

About arto MKT’s Shipping Policies

Which shipping methods are available?

We offer various delivery services for online orders in the Provinces of Quebec and Ontario. You can either pick up your order in-store at no charge, or select the home delivery option during checkout.

For more details on shipping options, please refer to our Shipping page.

For delivery to another Canadian province or country, please contact us at monica@artomkt.com

When will my order ship?

Once your order has been placed, you will receive an email that includes an update on your expected delivery date.

The email will include three possible options:

A tracking number that will enable you to follow your delivery with one of our delivery partners

A message that our delivery service will contact you to make an appointment for delivery

A confirmation that your order is ready for pick-up

How can I track my package?

Only orders shipped via Canada Post will generate a tracking number that you will receive by email as soon as your order ships.

Can I pick up online orders in-store?

Yes! As soon as your item is ready for pickup, we will send you a confirmation email. You will need to show a copy of your confirmation email and a piece of photo ID to collect your order.

For more details on the pick-up process, please refer to our Shipping page.

About Returns

What is your Return Policy?

If your purchase of products does not meet your expectations, or if the product is defective or damaged, we will be pleased to accept return of your product or exchange it.

Please refer to our Return Policy for more details.

How do I exchange or return a purchase online?

To begin the return process, please contact us at monica@artomkt.com within three working days of delivery of your products so that we may assist you.

Please refer to our Return Policy for more details.

I returned an item. When will my refund be processed?

All refunds will be issued within seven working days following our receipt of the returned product. You will be notified by email when the refund has been processed. Please note your financial institution may require additional processing time to credit your account. If the refund does not appear in the established time frame, please contact our Customer Service team at monica@artomkt.com

About arto MKT’s Gift Cards

How can I purchase a gift card?

You can purchase our gift cards online and at our store. They are available in denominations of $50, $100, $250, and $500.

Can I redeem a gift card online?

Yes! Our gift cards can only be used for purchases made in-store and online.

About discount codes

Can I combine discount codes?

No, discount, sale and liquidation codes are only applicable for one discount per order.